E0226 Sentinel Key Not Found

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If this check box is not selected, every machine on the local network that is to be searched must be specified in the Specify Search Parameters field. Aggressive Search for Remote Licenses When selected, enables this machine to connect to remote Sentinel License Managers, even though they cannot be detected using UDP datagram search methods. When the HASP Key is not plugged in to the PC. Network Version only: the Client PC does not recognize the Server PC that the dongle key is connected to. When the HASP Key is recognized, but the Sentinel License Manager service fails to start properly. Make sure the HASP is connected to the PC. Check the red light of the HASP Key.

This document contains instructions for installing your Gemalto Sentinel SuperPro key so that you can use hardware-locked CrossWorks licenses. You only need to install the Sentinel drivers if you have purchased a 'Shared' developer license with a Sentinel SuperPro key.

In order to use your SuperPro key will need to install the Sentinel Driver, which is covered here, and the CrossWorks IDE which is covered separately.

System Requirements

Support for Sentinel drivers is provided for the following operating systems:

  • Windows (XP,Vista,7,8) Windows 10 is not officially supported by Gemalto as yet but appears to run without problems.)
  • Ubuntu (14.04 LTS and 16.04 LTS (32-bit and x64))
  • macOS (Mac 10.7.5 Lion to Mac 10.15 Catalina).
SentinelE0226 Sentinel Key Not Found

Installing the USB Drivers

Installing the USB Drivers - Windows

Download the 'Sentinel Driver' from here. At the time of writing, the Sentinel driver for Windows is at version 7.6.0 described as 'Sentinel System Driver Installer for Sentinel SuperPro, UltraPro and SHK'

  1. Before starting, ensure that your USB Sentinel is unplugged.
  2. Unzip the archive and run the Sentinel System Driver Installer.
  3. Click Next to move to the licensing screen.
  4. Read and accept the License Grant/Warranty statement.
  5. Click I accept the terms in the license agreement.
  6. Click Next to move to the Setup Type screen.
  7. Select the Complete installation option.
  8. Click Next to start the installation. Once installed, the InstallShield Wizard completes.
  9. Click Finish to close the Sentinel driver Installer.
  10. Once completed reboot your machine and insert the USB dongle.
  11. To check that the Sentinel driver has installed correctly, go to the Windows device manager >Universal Serial Bus controllers you should seen an entry for 'SafeNet USB SuperPro/UltraPro'.
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Once complete, your key is ready for use:

Installing the USB Drivers - Ubuntu

  1. Before starting, ensure that your USB Sentinel is unplugged.
  2. Download Sentinel Protection Server from here
  3. Open a terminal window 'Ctrl + T' and change directory to the downloaded folder by default this is 'Downloads' in the home folder.
  4. cd to Debian_support/driver
  5. Ensure that 'execute' permissions are added to the shell script sud_install.sh
  6. Run
  7. To check the correct installation of the Sentinel USB dongle. Using a terminal type lsusb You should see a list of USB devices connected to your Ubuntu machine. One should read something like
    Bus 001 Device 004: ID 04b9:0300 Rainbow Technologies, Inc. SafeNet USB SuperPro
NOTE: Don't be put off by the references to i386 when installing on a 64-bit version of Linux, it still seems to work

Installing the USB Drivers - macOS

E0226 Sentinel Key Not Found
  1. Before starting, ensure that your USB Sentinel is unplugged.
  2. Download the 'Sentinel System Driver' from here.
  3. Run the installer and follow the installer instructions. When prompted by the installer, make sure you allow the system extension signed by “SFNT Germany GmbH” to load.
  4. Once the installer has completed, insert the USB Sentinel into your Mac and start CrossWorks.
  5. Check the hardware locked license is detected by CrossStudio by clicking Tools > License Manager > Manage Activations. You should see a product activation listed as 'Sentinel License'.

Sentinel USB Key

RISA uses a Sentinel USB Key for licensing. This key may be plugged into any USB port on the machine. When functioning properly the key will light up green or red when plugged into a running machine.

The design of Sentinel's keys has changed over the years. The oldest Sentinel USB Keys are purple, and typically do not have an adhesive label attached. Newer ones are black. The newest keys are purple and have a much more compact size to them. The black keys and new purple keys have an adhesive label designating their Key ID. See the image below:

Note:

  • If trying to determine whether a USB key is a RISA key, the presence of the serial # SRB11137 usually signifies it is a RISA key.
  • Safenet Sentinel Superpro keys, in rare instances, may have a problem being read when plugged into a USB 3.0 port. If you run into this issue please use a USB 2.0 port instead.

Launching the RISA Product

When launching a RISA standalone product the product will search for a connected Sentinel USB Key. If no key is found then the following dialog box is displayed (Warning 3):

The user can check the key then click Yes to try again, or click No to exit.

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Note:

  • In rare circumstances Warning L:26 will accompany this message. If this occurs it is letting you know that there is a license file issue that is not authorizing the program. Either time tampering or UAC problems are occurring.
  • In very rare circumstances Warning L:509 will accompany this message. If this occurs it is letting you know that there is a license file issue in combination with a license file that is not authorizing the program. The latest version of the RISA Key Manager was not used in generating the Locking Criteria.

Removing the Key

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RISA Products periodically check to ensure that the Sentinel USB Key is plugged in. Removing the Sentinel USB Key during the operation of a RISA standalone product will eventually cause the following dialog box to be displayed:

Once this dialog box is displayed, no additional work may be done within the RISA Product until the key is inserted. Clicking the No button on the dialog box displayed above will automatically save the file (overwriting the previous version of the file) and exit the program immediately.

Remote Desktop

Standalone licenses allow access through Remote Desktop for all current RISA programs except RISASection.

Key Driver

E0226 Sentinel Key Not Found

A Sentinel driver is necessary for the machine to read the USB key. This driver must be installed prior to plugging in the key. The latest Sentinel System Driver (also called the Sentinel Protection Installer) can be obtained from the RISA Product Licensing website, and is always included in both the Network server and Standalone Perpetual installs (this install is ran from the SetupSPI.exe located in the RISASentinel Protection Installer folder).

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To confirm that your machine is running the latest driver open the Device Manager, which is accessible through the Windows Control Panel. If the key is plugged in and the correct driver is installed then it will be listed under the Universal Serial Bus controllers as a SafeNet USB SuperPro/UltraPro device

Double-click on the SafeNet USB SuperPro/UltraPro device to view its properties. Clicking on the Driver tab will reveal the Driver Version:

Manual Driver Installation

There are times when the driver has some difficulty installing. In these cases it may be necessary to manually install the Sentinel Driver. To do this:

  1. In the device manager highlight the entry for the USB key. It may appear as USB UltraPro or USB SuperPro and have yellow triangle on it to indicate an incomplete driver install.
  1. Now right-click to bring up a menu as shown below and choose Update Driver Software…
  1. You should get Update Driver Software dialog shown below. Select the Browse my computer for driver software option:
  1. The browse dialog below will come up. Browse to following location: C:Program Files (x86)Common FilesSafeNet SentinelSentinel System Driver
  2. Click Next on the dialog and the driver software should install.

SSD Cleanup

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There are instances when uninstalling the key driver will leave remnants of information in the registry. This will sometimes cause problems in reading the key when a new version of the key driver is installed. In this instance it may be required to run the SSD Cleanup utility to fix this problem. This file is called SSDCleanup.exe.

It is located here (by default): C:Program FilesRISASentinel System Driverx64

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Note:

  • If RISA has been installed to a location other than C:Program Files then you will find a Sentinel System Driver subfolder in that other location (e.g. C:RISA)

So the typical way to fix key driver issues is as follows:

  1. Uninstall the key driver from the machine.
  2. Run the SSD Cleanup utility (SSDCleanup.exe or SSDCleanupx64.exe).
  3. Re-install the key driver by running the SetupSPI.exe from the C:Program FilesRISASentinel System Driver folder